Total Focus Cleaning operates across Queensland, Victoria and New South Wales and our operational management team are based in and operate in their respective states. We are dedicated to providing our clients with immediate and professional responses to any and all issues that may arise and deal with them as a matter of urgency. The combined experience and knowledge of our key managerial staff is vast with decades of operational and managerial between them in the facilities management, commercial cleaning and service delivery.
Our clients know that their sites are being managed and supervised with professional performance management systems and incident reporting practices of the highest standards at all times.
DANIEL ROWAN
Before joining the TFC family Daniel studied Safety Management and Exercise Rehabilitation at James Cook University and accumulated over 15 years managing multifaceted businesses.
Daniel’ experience with Compliance, Safety, and Operations has been gained working within the Entertainment, Retail, Hospitality, Mining and Gambling industries, with roles such as safety manager in the mining industry, a senior operations manager in the remote mining industry, an incident and operations manager within the gambling industry and also includes major events compliance at Suncorp Stadium, Gold Coast Indy series and the inaugural Townsville V8 Car event within the entertainment industry.
Daniel is passionate professional focused on an intuitive, consultative, and collaborative leadership style for the benefit of peers, stakeholders, clients and customers alike.
ALAN GRAY
Alan started with TFC in 2021 as the National Business Development Manager. Alan has several years’ experience in cleaning and facilities management recently relocating to QLD from Melbourne.
Before joining TFC Alan has worked in various industries with a solid knowledge of sales, business development and account management looking after customers’ needs and promoting new business relationships.
SYLVIA DIXON
Sylvia has been promoted to Senior Operations Manager and is now looking after the Gold Coast and Brisbane arms of Total Focus.
Sylvia has lived and breathed cleaning and has worked for some of the largest cleaning companies in Australia. Her roles have been from cleaner to supervisor and on to operations then senior operations manager.
Sylvia has extensive knowledge of cleaning in all its forms and has utilised this wealth of knowledge and experience by avhieving the best results possible for all TFC clients.
Before joining TFC Sylvia worked and managed cleaning in large shopping centres in Sydney and accrued a huge amount of experience managing over 50 staff and providing an exceptionally high standard for her clients.Sylvia has an exceptional reputation with our clients and is well known for her ‘hands on’ approach to getting the best results achievable.
SAM CHARAN
Sam joined TFC in 2014 working hard with the team to help build the business with his wealth of knowledge.
Sam has 12 years’ experience in commercial cleaning and is a qualified electrician with 15 years in the trade prior to starting with TFC.
Sam has a fantastic rapport with customers and staff alike managing all daily procedures.
MILROY-BALKHUYSEN
Milroy joined the TFC family in 2012 previously working in retail supermarkets for 10 years and the construction industry.
Milroy has extensive knowledge of stripping and sealing floors, general commercial cleaning, leading, and managing staff.
DOMINGO URROZ
Domingo Urroz has more than 25 years’ experience in cleaning and operations management in the retail, hospitality and commercial industry.
Domingo has comprehensive knowledge in management and cleaning practices.
Domingo possesses vast experience in all aspects of cleaning and a number of professional qualifications, including:
- A business management degree
- Certificate 4 in Cleaning
- Certificate 4 in Front-line Management
SUMON MAHFUZUR
As a result-driven professional, Sumon has more than 10 years of cleaning industry experiences including NSW School cleaning contracts. He has secured and managed events, government and commercial cleaning arrangements with leading corporate organizations including CBA, Sydney Olympic Park and Property NSW to name a few.
Sumon holds a number of advanced qualifications, including:
- Master’s degree in accounting
- Bachelor’s degree in Business Administration
- Certificate IV in Training & Assessment
- NSW Government Traineeship in Asset Management
He is experienced in CRM, WH&S, compliance and injury management. Currently, Sumon has operational responsibility for the delivery of high quality customer service in coordination with other managers.
Sumon has an excellent understanding of contract management and the insight to identify specific client requirements; ensuring service levels not only meet but exceed client expectations.
